Administrator: Dealer Warranty | UD Pretoria East

Administrator: Dealer Warranty | UD Pretoria East
Company: Motus Corporation
Location: Pretoria, Gauteng
Division: Retail – Commercial
Employment Type: Permanent
Closing Date: 17 February 2026

Magnis UD Pretoria East, part of Motus Corporation, is seeking a detail-oriented and highly organised Administrator: Dealer Warranty to join its Service Department. Reporting directly to the Service Manager, the successful candidate will be responsible for the accurate and timeous processing of warranty claims in accordance with company policies and distributor guidelines.

This role is ideal for a candidate with strong administrative skills, a solid understanding of motor industry processes, and the ability to work accurately under pressure.

Role Purpose

The primary objective of this position is to ensure that all warranty claims are processed correctly, submitted within required timelines, and compliant with OEM and company standards. The role requires strict attention to detail, sound knowledge of costing procedures, and the ability to manage warranty documentation efficiently.

Key Responsibilities

Warranty Administration and Processing

• Process warranty claims accurately and timeously in line with Company Policy and Procedures
• Submit claims according to OEM standards and specified timelines
• Obtain correct and complete information regarding customer complaints and causes of defects
• Collect and verify all relevant documentation required for claim submission
• Assess vehicle eligibility for warranty work prior to submission
• Ensure all claims are aligned with distributor guidelines

Documentation and Job Card Control

• Pair invoices, outwork invoices, and orders to respective job cards
• Perform calculations within the correct mark-up parameters
• Ensure all repair orders are signed by the vehicle owner
• Verify that technicians’ work records are completed accurately
• Check recorded technician clock times for accuracy
• Confirm parts supplied with the Parts Department and ensure Service Advisor sign-off
• Handle invoicing and mark-up procedures correctly

Claims Monitoring and Reporting

• Maintain and monitor the claims register
• Check the suspense file daily and follow up where required
• Control claims status and report updates to the Service Manager
• Ensure payment for submitted claims is received and recorded
• Manage and control the warranty parts claim store
• Confirm that warranty parts are correctly tagged and stored daily

Additional Duties

• Clear accounts with debtors in advance where applicable
• Ensure claim tags are attached to parts and forwarded within required timeframes
• Attend all training courses conducted by the distributor
• Assist with additional reasonable duties as required by management

Minimum Requirements

• Grade 12 (Senior Certificate)
• Minimum of 3 years’ experience in Warranty Administration
• Motor industry experience is highly advantageous
• Strong computer literacy
• Excellent verbal communication skills

Key Competencies

• Strong knowledge of costing procedures
• High level of attention to detail
• Performance-driven mindset
• Ability to work effectively under pressure
• Strong problem-solving skills
• Good interpersonal skills
• Practical administrative and management ability

Personal Attributes

The ideal candidate will demonstrate integrity, accuracy, and accountability in all aspects of their work. This role requires someone who can manage multiple tasks simultaneously while maintaining precision and compliance with strict industry standards. A proactive attitude and strong organisational skills are essential for success in this position.

Important Information

Only candidates who meet the minimum requirements will be considered. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.

This opportunity offers a stable and professional working environment within a well-established automotive group, making it suitable for an experienced Warranty Administrator seeking career growth within a reputable dealership network.