We have a job position for Hybrid Technician – Security – Brits

Hybrid Technician – Security (Installation & Service)
Company: Fidelity Services Group
Division: Fidelity ADT
Location: Brits, North West
Employment Type: Permanent
Posted: 11 February 2026
Closing Date: 18 February 2026
Experience Level: Associate

Fidelity ADT is seeking a qualified and experienced Hybrid Technician to join the team in Brits. This role combines installation and service responsibilities, requiring a technically skilled professional with strong fault-finding abilities and solid experience in alarm systems and related security technologies.

The successful candidate will report to the Senior Supervisor: Service and will be responsible for installing, maintaining, programming, and repairing domestic alarm systems while ensuring excellent customer service and adherence to company standards.

Minimum Qualifications and Experience

• Matric (Grade 12)
• Minimum of 3–5 years’ experience as an alarm technician
• Proven experience in programming, wiring, installations, and fault-finding

Job Requirements and Additional Attributes

• Valid driver’s licence (essential)
• PSIRA registration (Grade C)
• Knowledge of Listener (advantageous)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Texecom alarm systems
• Basic knowledge of CCTV, intercom systems, and access control (advantageous)
• Willingness to work standby according to duty schedules

Main Purpose of the Role

The Hybrid Technician is responsible for the installation and maintenance of domestic alarm systems, including on-site programming and testing. The role also involves performing basic fault-finding and installing radio communication devices. The technician must ensure all installations and repairs meet company standards and industry compliance requirements.

Key Responsibilities

Installation and Maintenance

• Conduct service calls, maintenance, and repairs on alarm systems
• Install and program alarm panels
• Re-program alarm systems during client takeovers
• Complete link-ups for new clients
• Quote clients on system upgrades
• Perform basic installation of radio communication devices

Administration and Reporting

• Complete invoices and job cards after every service call
• Finalise job reports and technical invoices
• Prepare and submit daily drive sheets
• Complete stock control checks
• Provide quotations and handovers to clients

Client Service and Professional Conduct

• Treat all clients with respect and professionalism
• Assist with customer complaints or operational issues
• Maintain neatness and wear full company uniform at all times

Vehicle and Equipment Management

• Ensure the assigned vehicle is roadworthy and clean
• Inspect the vehicle thoroughly before leaving the office or hub
• Conduct vehicle, electrical, and ladder inspection checks
• Report all faults to the Senior Supervisor: Installations
• Maintain company tools and equipment in good working order

Fidelity Services Group supports fair business practice and is committed to transformation and the continuous development of its workforce. Preference may be given to existing employees, and Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply in line with transformation policies.

If you do not receive feedback within 10 working days after the closing date, please consider your application unsuccessful.