Junior UX (User Experience) and UI (User Interface) Designer

Cell C is seeking a Junior UX/UI Designer to join its marketing and digital experience team based in Midrand. This is a permanent entry-level role within the telecommunications sector, focused on designing user-friendly digital experiences across mobile, web, and self-service platforms.

The position is part of Cell C’s ongoing commitment to customer-centric innovation, ensuring that digital products and services are simple, intuitive, and accessible to both consumer (B2C) and business (B2B) customers.

Job Overview

• Position: Junior UX/UI Designer
• Employer: Cell C
• Location: Midrand
• Industry: Telecommunications
• Functional Area: Marketing / Digital Experience
• Employment Type: Permanent
• Experience Level: Entry Level (2–3 years or portfolio-based experience)

Role Purpose

The purpose of this role is to support the design and development of user experience (UX) and user interface (UI) solutions across Cell C’s digital platforms.

As part of a customer-focused organisation, the Junior UX/UI Designer contributes to improving digital journeys such as onboarding, SIM swaps, plan selection, payments, and self-service interactions. The role focuses on simplifying user experiences while ensuring consistency, usability, and brand alignment across all digital touchpoints.

Key Responsibilities

Experience and Journey Design

The designer will support the creation and improvement of user journeys across digital platforms.

Responsibilities include:

• Assisting in designing customer journeys and user flows
• Translating business requirements into wireframes and interaction models
• Supporting simplification of user processes such as RICA registration and SIM swaps
• Enhancing digital customer experiences across defined journey components
• Contributing to omnichannel design across app, web, WhatsApp, USSD, and assisted channels

The focus is on making digital interactions smooth, efficient, and user-friendly.

Interface Design and Design Systems

The role involves creating consistent and visually aligned interface designs.

Responsibilities include:

• Creating UI designs based on established design systems
• Working within Figma design tools and frameworks
• Following brand guidelines and design standards
• Producing responsive interface layouts for different devices
• Preparing annotated design files for development handover

Consistency across all digital platforms is essential to maintain a unified customer experience for Cell C.

Research, Testing and Optimisation

The Junior UX/UI Designer will assist in user research and data-driven improvements.

Responsibilities include:

• Supporting usability testing sessions
• Assisting in user research data collection and note-taking
• Helping analyse user behaviour using tools such as Google Analytics 4
• Identifying usability issues under supervision
• Supporting conversion optimisation for digital journeys

This ensures design decisions are informed by real user behaviour and feedback.

Delivery, Operations and Execution

The role involves contributing to project delivery and operational design work.

Responsibilities include:

• Completing assigned design tasks within deadlines
• Supporting digital campaign design and implementation
• Assisting development teams with accurate design handover
• Producing wireframes, journey maps, and visual layouts
• Ensuring timely delivery of design outputs

Attention to detail and time management are critical in this fast-paced environment.

Collaboration and Team Contribution

The Junior UX/UI Designer will work closely with senior designers, developers, and marketing teams.

Responsibilities include:

• Participating in design reviews and team workshops
• Supporting senior designers in project execution
• Applying feedback to improve design quality
• Staying updated on UX/UI trends and best practices
• Contributing to a collaborative and creative team environment

Required Qualifications

Applicants must have:

• Bachelor’s Degree or Diploma (NQF Level 6–7) in one of the following fields:
  • Human-Computer Interaction (HCI)
  • Interaction Design
  • UX Design
  • Graphic Design
  • Multimedia or Digital Design

A strong portfolio demonstrating UX/UI capability is essential.

Experience Requirements

• 2–3 years experience in UX/UI design or related field
• Internship or portfolio-based experience may be considered
• Exposure to digital product design is beneficial
• Experience in regulated industries (telecommunications, banking, e-commerce) is an advantage

Technical Skills

The role requires strong digital design capabilities:

• Proficiency in Figma
• Basic knowledge of Adobe Creative Suite
• Understanding of UX principles and design systems
• Ability to create wireframes and prototypes
• Familiarity with responsive design principles
• Basic understanding of user journey mapping

Key Competencies

The ideal candidate should demonstrate:

Creativity and Design Thinking

• Ability to solve user experience problems creatively
• Strong visual design awareness
• Innovative thinking in digital solutions

Attention to Detail

• Accuracy in UI design and layout
• Consistency in design elements
• Careful adherence to design systems

Communication Skills

• Ability to explain design decisions clearly
• Effective collaboration with developers and stakeholders
• Openness to feedback and iteration

Analytical Thinking

• Ability to interpret user behaviour data
• Understanding of usability issues
• Data-informed design improvements

Teamwork and Collaboration

• Ability to work within a multidisciplinary team
• Willingness to learn from senior designers
• Contribution to team goals and delivery targets

Work Environment

This role is based in a corporate digital and marketing environment within Cell C in Midrand.

The environment is:

• Fast-paced and innovation-driven
• Collaborative and team-oriented
• Focused on digital transformation
• Customer experience-centred
• Agile and project-based

Importance of the Role

UX/UI design plays a key role in shaping how customers interact with Cell C’s digital platforms. In a competitive telecommunications market, user experience is critical for:

• Customer satisfaction
• Digital adoption
• Service accessibility
• Conversion and retention rates

This role contributes directly to improving the overall digital experience for millions of users across South Africa.

Career Growth Opportunities

A Junior UX/UI Designer at Cell C can grow into roles such as:

• UX Designer
• UI Designer
• Product Designer
• Senior UX/UI Designer
• Digital Experience Manager
• Design Lead

With experience, candidates can transition into strategic design and product development roles.

Application Information

Applicants should apply through the official recruitment channels of Cell C.

A strong application should include:

• Updated CV
• UX/UI design portfolio
• Examples of wireframes, prototypes, or design systems work
• Demonstrated experience with Figma or similar tools
• Evidence of user-centred design thinking

If no feedback is received within the closing period, applicants should consider their application unsuccessful.