Derick
Regional Client Liaison Officer (Cash Processing) at Fidelity Services Group
Location: Durban
Division: Fidelity Cash Solutions (FCS KZN)
Job Type: Permanent
Closing Date: 16 May 2026
About the Opportunity
Fidelity Services Group is recruiting a Regional Client Liaison Officer (CLO) for its Cash Processing division in KwaZulu-Natal.
This role is ideal for experienced professionals with cash centre operations knowledge, treasury balancing skills, and strong client service abilities. The successful candidate will report directly to the Regional Operations Manager and help oversee the daily operational activities within the cash processing centre.
The position requires someone who can work under pressure, manage queries efficiently, maintain operational accuracy, and ensure client deposits are processed correctly according to contractual agreements.
Main Purpose of the Role
The Regional Client Liaison Officer is responsible for:
- Maintaining the daily operation of the branch
- Ensuring deposits are processed accurately
- Managing treasury balancing functions
- Handling operational and client-related queries
- Supporting smooth cash processing centre operations
- Maintaining strong professional relationships with clients
The role plays a critical part in ensuring operational efficiency, accountability, and customer satisfaction within the cash processing environment.
Minimum Requirements
Applicants must have:
- Grade 12 / Matric certificate
- Previous cash centre experience
- PSIRA Grade C registration (non-negotiable)
- Knowledge of treasury functions
- Ability to reconcile and balance counted products
- Supervisory knowledge and experience
Skills and Competencies Required
The ideal candidate should possess:
Operational and Treasury Skills
- Treasury balancing knowledge
- Cash reconciliation abilities
- Understanding of teller and treasury differences
- Float checking experience
- Attention to detail and accuracy
Communication and Client Service
- Professional client interaction skills
- Strong verbal communication
- Ability to provide feedback to clients and support departments
- Excellent interpersonal skills
Leadership and Management
- Good people management skills
- Ability to address staff-related challenges
- Strong accountability and responsibility
- Supervisory capabilities
Personal Attributes
The successful candidate should be:
- Able to multitask effectively
- Comfortable working in a high-pressure environment
- Hands-on and proactive
- Organised with excellent time management skills
- Solution-driven and dependable
Key Responsibilities
Cash Processing and Treasury Duties
Responsibilities include:
- Processing client funds accurately
- Performing treasury balancing
- Conducting float checks
- Reconciling counted products
Query Management
The CLO will:
- Manage treasury and teller-related queries
- Investigate balancing discrepancies
- Resolve operational issues efficiently
- Provide feedback to clients and support departments
Operational Support
The successful candidate will also:
- Support daily branch operations
- Ensure compliance with contractual agreements
- Maintain operational efficiency
- Assist in resolving staff and operational challenges
Work Environment
This position requires an individual who can thrive in a fast-paced and demanding environment where:
- Daily operational challenges are common
- Accuracy is essential
- Client service standards are high
- Time-sensitive tasks must be managed effectively
Why Join Fidelity Services Group?
Fidelity Services Group is one of South Africa’s leading security and cash management companies, offering employees opportunities to grow within a professional and highly structured environment.
Benefits of working with the company include:
- Permanent employment
- Career development opportunities
- Exposure to cash processing and treasury operations
- Experience within a respected security and investigations company
- A performance-driven work culture
Employment Equity
Fidelity Services Group supports fair business practice and transformation initiatives.
Preference may be given to:
- Historically Disadvantaged Candidates
- Black Female Candidates
Appointments are made based on merit and operational requirements.
Important Notice
If applicants are not contacted within 10 working days after the closing date, they should consider their application unsuccessful.
