Derick
Senior Supervisor at Empact Group
Location: Maseru
Job Type: Contract
Closing Date: 28 May 2026
About the Company
Empact Group is a leading provider of integrated facilities management services in Southern Africa. The company delivers operational, technical, and support services across multiple industries while focusing on efficiency, service excellence, and customer satisfaction.
The organisation manages various facility-related functions including:
- Property and facilities management
- Technical maintenance
- Cleaning and hygiene services
- Infrastructure support
- Vendor and contractor management
- Workplace operations
About the Opportunity
Empact Group is looking for an experienced and organised Senior Supervisor to oversee daily facility operations and ensure service delivery aligns with client Service Level Agreements (SLAs).
This role is suitable for candidates with experience in facilities management, site maintenance, contractor coordination, and operational supervision.
The successful candidate will play an important role in ensuring smooth facility operations while maintaining high safety and service standards.
Main Purpose of the Role
The Senior Supervisor will be responsible for:
- Supervising facility operations
- Monitoring maintenance and cleaning services
- Managing service providers and contractors
- Supporting office maintenance projects
- Ensuring compliance with health and safety regulations
- Assisting with financial and administrative processes
Minimum Requirements
Applicants should have:
- 2 to 3 years’ experience in Facilities Management, Property Management, or Site Maintenance
- At least 2 years of practical technical maintenance experience
- Vendor management experience
- Basic financial administration knowledge
- Strong organisational and communication skills
Key Responsibilities
Site Maintenance and Operational Oversight
The successful candidate will:
- Conduct regular site inspections
- Ensure smooth daily operations
- Monitor cleaning staff performance and routines
- Coordinate repairs and maintenance activities
- Support office equipment and IT infrastructure maintenance
- Ensure compliance with Health and Safety standards and National Building Regulations
Vendor and Contractor Management
Responsibilities include:
- Managing relationships with service providers
- Monitoring security, access control, and cleaning services
- Ensuring SLA compliance
- Escalating performance issues where necessary
- Resolving operational conflicts professionally
Project Coordination
The Senior Supervisor will also:
- Assist with office fit-outs and upgrade projects
- Monitor project timelines and budgets
- Analyse quotations and project costs
- Coordinate contractors and maintenance teams
Financial and Administrative Duties
The role also includes:
- Capturing and reconciling invoices
- Raising purchase orders
- Managing general ledger entries
- Maintaining permits, lease records, and operational documentation
- Submitting reports on time
- Conducting document quality checks
Skills and Competencies Required
The ideal candidate should demonstrate:
Operational and Technical Skills
- Facilities and maintenance knowledge
- Vendor management abilities
- Understanding of building regulations and safety standards
- Project coordination skills
Administrative and Financial Skills
- Basic budgeting and cost management
- Invoice processing and reporting abilities
- Attention to detail and document management
Personal Attributes
The successful candidate should be:
- Organised and proactive
- Able to work under pressure
- Strong in problem-solving
- Professional and service-oriented
- Able to manage multiple priorities effectively
Why Join Empact Group?
This opportunity offers valuable experience in facilities and operations management within a professional and service-driven environment.
Benefits include:
- Exposure to integrated facilities management operations
- Experience managing vendors and contractors
- Career development opportunities
- Project coordination experience
- Operational leadership exposure
Important Notice
Only shortlisted candidates are likely to be contacted after the recruitment process.
Candidates should ensure that all application details and supporting documents are submitted correctly before the closing date.
