Derick
Store Leader – Cape Union Mart (Platz Am Meer)
Cape Union Mart International
Swakopmund, Namibia
Permanent | Posted: 30 April 2026 | Closing Date: 05 May 2026
About the Company
Cape Union Mart International is a well-established retail group known for delivering high-quality outdoor apparel, gear, and lifestyle products. With a strong presence across Southern Africa, the brand has built a reputation for combining performance, style, and customer-focused retail experiences. The company continues to grow by investing in its people, stores, and customer engagement strategies.
Role Overview
The Store Leader is responsible for the full operational management of the store, ensuring strong financial performance, excellent customer service, and effective team leadership. This role requires a hands-on leader who can drive sales, manage store operations efficiently, and create a motivating and high-performing retail environment.
You will play a critical role in ensuring the store meets its targets while maintaining brand standards and delivering an exceptional shopping experience.
Key Responsibilities
Sales & Financial Performance
- Drive the achievement of annual, monthly, and daily sales targets
- Monitor store performance and implement strategies to exceed budgets
- Manage store profitability by controlling costs and improving efficiencies
- Oversee financial processes and ensure accurate reporting
Stock & Merchandising Management
- Ensure adherence to visual merchandising standards in line with brand requirements
- Maintain an optimal product mix to maximise sales opportunities
- Manage stock levels effectively to reduce shrinkage and prevent stock losses
- Identify and mitigate stock-related risks
Customer Experience
- Deliver exceptional customer service at all times
- Ensure the store environment is welcoming, engaging, and aligned with brand identity
- Address customer needs efficiently and professionally
- Continuously improve the overall customer journey within the store
Team Leadership & Human Resource Management
- Recruit, train, and develop store staff
- Manage staff scheduling, payroll, and performance processes
- Inspire, motivate, and hold team members accountable for results
- Foster a positive team culture aligned with company values
- Create a dynamic and enjoyable working environment
Operations & Compliance
- Implement and enforce company policies and procedures
- Maintain health and safety standards within the store
- Build and maintain strong relationships with internal teams and external service providers
- Ensure smooth day-to-day store operations
Behavioural Competencies
- High level of integrity, especially when handling finances
- Strong leadership presence with the ability to inspire others
- Ownership mindset with accountability for results
- Excellent relationship-building skills
- Adaptability and ability to manage change effectively
- Results-driven with a strong focus on customer satisfaction
- Ability to follow procedures while maintaining flexibility
- Strong supervisory and leadership capabilities
Minimum Requirements
- Proficiency in Microsoft Office
- Clear criminal record
- Strong communication skills across all levels
- Ability to manage a high-performance retail environment
Experience Required
- Minimum of 5 years’ experience in Store Management
- At least 8 years’ experience within the retail industry
- Proven experience managing a large retail store with turnover exceeding R20 million annually
Working Environment
- Fast-paced retail environment requiring strong leadership and decision-making
- High focus on sales performance, team development, and customer satisfaction
- Responsibility for both operational execution and strategic store growth
Final Note
This role is ideal for an experienced retail professional who thrives in leadership, is driven by results, and has a passion for delivering outstanding customer experiences. If you are ready to take ownership of a high-performing store and lead a team to success, this opportunity offers strong career growth within a respected retail brand.
