Derick
Administrator: Bookings
Motus Corporation – Mercedes-Benz Bryanston
Sandton, Gauteng
Permanent
Posted: 30 April 2026
Job Overview
Motus Corporation is seeking a highly organised and detail-driven Administrator: Bookings to join the Mercedes-Benz Bryanston dealership in Sandton. The successful candidate will be responsible for managing all service bookings, appointments, and scheduling activities within the service department to ensure efficient workflow and excellent customer service delivery.
This role is central to maintaining smooth communication between customers, service advisors, and technicians while ensuring accurate booking administration and high levels of customer satisfaction.
Key Responsibilities
Booking Management & Scheduling
- Handle customer enquiries and schedule service appointments professionally and timeously
- Coordinate booking schedules between customers, service advisors, and technicians
- Ensure efficient allocation of workshop time slots and resources
- Manage rescheduling and cancellation requests effectively
Customer Communication
- Provide customers with accurate updates regarding vehicle service progress
- Communicate additional service requirements where necessary
- Maintain a professional and customer-focused communication approach at all times
Administrative Duties
- Maintain accurate and up-to-date booking records on internal systems
- Capture and update all appointment data in the dealership database
- Assist with tracking service department performance metrics
- Provide general administrative support to the service department
Operational Support
- Support service advisors in daily operational coordination
- Assist in ensuring timely completion of scheduled work
- Contribute to improving booking efficiency and customer satisfaction levels
Minimum Requirements
- Grade 12 / High School diploma or equivalent qualification
- Previous administrative experience (preferably in automotive or customer service environment)
- Strong computer literacy (Microsoft Office and database systems)
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Ability to multitask and work under pressure
Advantageous
- Experience in an automotive dealership environment
- Knowledge of Mercedes-Benz vehicles and service processes
Key Competencies
- Strong attention to detail and accuracy
- Customer service orientation
- Excellent planning and coordination skills
- Professional communication skills
- Ability to work in a fast-paced environment
- Problem-solving and adaptability
- Team collaboration
Personal Attributes
- Professional and well-presented
- Reliable and punctual
- Customer-focused mindset
- High level of integrity and responsibility
- Calm and efficient under pressure
Additional Information
This role is based at the Mercedes-Benz Bryanston dealership and requires a strong commitment to delivering premium customer service standards associated with the brand.
Only shortlisted candidates will be contacted. If no response is received, applicants should consider their application unsuccessful.
