Derick
Key Accounts Sales Administrator (Seafood Industry)
Ellahi Consulting
Cape Town, Western Cape
Permanent (6-month probation period)
Posted: 30 April 2026 | Closing Date: 08 May 2026
Job Overview
Ellahi Consulting is seeking a highly organised and detail-driven Key Accounts Sales Administrator for a company operating in the import and export seafood industry, based in Paarden Eiland.
The successful candidate will play a critical support role in managing key client accounts, ensuring smooth order processing, accurate administration, and effective coordination between customers, logistics, procurement, and internal departments.
This role is central to maintaining strong client relationships and ensuring efficient service delivery within the foodservice and seafood distribution environment.
Working Hours
- Monday to Friday: 08:00 – 17:00
- Occasional Saturdays may be required
- Flexibility required due to operational demands
Key Purpose of the Role
To provide end-to-end administrative and operational support for key account sales, ensuring accurate order processing, effective communication, and seamless coordination across supply chain and internal business functions.
Key Responsibilities
Order & Account Management
- Process customer orders for key accounts (including six direct accounts)
- Monitor order progress from placement through to delivery and GRV confirmation
- Track stock availability daily and communicate shortages to management
- Manage stock rotation, short-dated stock, and low-volume stock items
Logistics & Supply Coordination
- Coordinate delivery bookings and time slots for all key accounts
- Liaise with logistics partners to ensure timely deliveries
- Follow up on delivery issues and resolve discrepancies
- Work closely with cold storage teams regarding loadings and special requests
- Monitor shipments and follow up with procurement teams
Customer & Stakeholder Communication
- Act as a communication link between clients and internal departments
- Handle customer queries, complaints, and order-related issues promptly
- Communicate delivery updates and non-delivery explanations to clients
- Support key account managers with client communication and follow-ups
Financial & SAP Administration
- Update pricing on customer accounts and ensure SAP pricing accuracy
- Assist with SAP reports and system updates
- Raise purchase orders for local purchases and deliveries
- Assist finance with credit-related queries and resolutions
- Complete PRNs, stock transfers, and sales reporting documentation
Reporting & Administration
- Prepare and compile reports using Excel and PowerPoint
- Maintain accurate records of sales, stock movement, and deliveries
- Assist with stock tracking systems and alert management to risks
- Complete internal and external account onboarding documentation
Additional Duties
- Assist with sample preparation and promotional dispatches
- Support distribution centres (e.g., Vector, Digistics) as required
- Provide administrative support to the foodservice department when needed
- Cover duties for team members during leave periods
- Perform general administrative tasks as required
Minimum Requirements
- Grade 12 (Matric)
- Minimum 2 years’ experience in an administrative or sales support role
- Strong computer literacy (MS Office – Excel essential)
- SAP experience advantageous
- Excellent telephone etiquette and communication skills
Key Skills & Competencies
- Strong attention to detail and accuracy
- Ability to multitask in a fast-paced environment
- Strong organisational and time management skills
- Problem-solving ability and proactive thinking
- Ability to remain calm under pressure
- Strong interpersonal and communication skills
- Self-motivated and able to work with minimal supervision
- Flexibility and adaptability to changing operational needs
Personal Attributes
- Honest, reliable, and trustworthy
- Strong sense of responsibility and accountability
- Team player with a service-driven mindset
- Open to learning and system adaptation
- High level of professionalism
Additional Information
This role requires a proactive individual who can manage multiple key accounts simultaneously while ensuring accuracy and efficiency in all administrative and operational tasks.
Only shortlisted candidates will be contacted. If no feedback is received after the closing date, applicants should consider their application unsuccessful.
