Derick
Customer Service Agents (Inbound Insurance Campaigns)
GBS
Umhlanga, KwaZulu-Natal
Permanent
Posted: 30 April 2026 | Closing Date: 31 May 2026
Job Overview
GBS is currently recruiting Customer Service Agents to join its inbound insurance contact centre team in Umhlanga. This opportunity is ideal for individuals with prior call centre experience, particularly within the insurance sector, who are looking to build a long-term career in financial services.
As a Customer Service Agent, you will serve as the first point of contact for customers, handling inbound queries, resolving issues, and delivering a high standard of service while maintaining strict compliance with industry regulations.
Key Responsibilities
Customer Interaction
- Handle inbound customer calls professionally and efficiently
- Respond to queries related to insurance products and services
- Provide accurate and clear information to customers
- Deliver a consistent and positive customer experience
Issue Resolution
- Investigate and resolve customer concerns effectively
- Take ownership of customer issues and follow through to resolution
- Escalate complex cases where necessary
Compliance & Quality
- Adhere to all regulatory and compliance requirements within the insurance sector
- Follow internal quality standards and call handling procedures
- Ensure all interactions meet company and industry guidelines
Minimum Requirements
- Grade 12 / Matric (non-negotiable)
- Minimum 1 year local contact centre customer service experience
- Insurance experience is essential
- Valid DOFA (Date of First Appointment)
- Clear criminal record (mandatory)
- Strong verbal communication skills
Advantageous Qualifications
- RE5 certification
- FAIS accreditation
Key Skills & Competencies
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Customer-focused mindset
- Ability to work in a fast-paced, target-driven environment
- Attention to detail and accuracy
- Ability to handle pressure and high call volumes
- Teamwork and collaboration
Personal Attributes
- Confident and professional communicator
- Self-motivated and performance-driven
- Reliable and disciplined
- Positive attitude and strong work ethic
- Willingness to learn and grow within the organisation
Why Join GBS?
- Opportunity to work on multiple insurance campaigns
- Exposure to a fast-growing financial services environment
- Supportive and performance-driven team culture
- Career growth and development opportunities within the organisation
Additional Information
GBS is committed to equal opportunity employment and encourages applications from candidates of diverse backgrounds.
Only candidates who meet the minimum requirements will be considered. If you do not receive feedback within 14 working days after the closing date, please consider your application unsuccessful.
